Job Details

Front of House Sales Associate

We are seeking a friendly, customer-focused Front of House Sales Associate to deliver an outstanding guest experience while supporting restaurant sales and daily front-of-house operations. This role is ideal for a motivated team member who enjoys greeting guests, recommending menu items, processing orders and payments, and helping create a clean, welcoming, and efficient dining environment.

Key Responsibilities

• Greet guests warmly, build rapport, and assist with menu selection by answering questions and making informed food and beverage recommendations.

• Provide accurate information about menu items, specials, pricing, promotions, allergens, and available service options to support a positive guest experience.

• Process orders, payments, refunds, and other point-of-sale transactions accurately and efficiently.

• Support front-of-house operations by maintaining a clean, organized, and welcoming dining area, host stand, beverage station, and service areas.

• Assist with restocking front-of-house supplies such as menus, condiments, to-go items, utensils, napkins, and beverage products as needed.

• Help increase sales by suggesting add-on items, featured menu offerings, desserts, beverages, and promotional items.

• Respond professionally to guest questions, concerns, and basic service issues, escalating more complex situations when appropriate.

• Support opening and closing procedures, cash handling practices, side work, and daily readiness tasks in accordance with restaurant procedures.

• Collaborate with team members, kitchen staff, and supervisors to maintain efficient service flow, order accuracy, and a positive guest experience.

• Promote a welcoming, respectful, and service-oriented environment that encourages guest satisfaction and repeat business.

Qualifications

• High school diploma or GED preferred.

• Previous experience in restaurants, foodservice, hospitality, cashiering, customer service, or a related guest-facing role preferred.

• Strong communication, interpersonal, and customer service skills with a friendly and professional approach.

• Ability to work in a fast-paced environment, manage multiple priorities, and remain organized during busy meal periods.

• Comfort using point-of-sale systems, handling payments, and performing basic math accurately.

• Ability to support front-of-house cleanliness, restocking, side work, and general dining room readiness.

• Willingness to work flexible hours, including evenings, weekends, holidays, and peak service periods as needed.

• Dependable attendance, a team-oriented mindset, and a strong commitment to guest satisfaction are essential.

Ideal Candidate Profile

The ideal candidate is friendly, dependable, and service-oriented, with the ability to connect with guests and support a positive dining experience. They communicate clearly, stay organized, and work well with others to help drive sales, maintain front-of-house standards, and contribute to a welcoming restaurant environment.

Work Environment

This role supports restaurant front-of-house operations and may involve working at the host stand, counter, register, dining room, or takeout area depending on business needs. Work is typically performed on-site and may involve standing for extended periods, carrying light items, assisting guests throughout service, and working during weekends, holidays, and peak meal hours.

Equal Opportunity Employer

We are committed to building a diverse and inclusive workplace and encourage qualified candidates from all backgrounds to apply. Employment decisions are made based on business needs, role requirements, and individual qualifications.

If your background aligns with this opportunity, we encourage you to submit an application for consideration. A member of our recruiting team may reach out to discuss next steps.