Mike O’Donnell to Retire as Ruth Hospitality’s Executive Chairman

Ruth’s Hospitality Group, one of the largest upscale steakhouse companies in the world, today announced that Michael O’Donnell, the Company’s current executive chairman, will retire effective December 9, 2020. Following this date, O’Donnell will remain as member of the board of directors. Mike O’Donnell stated, “It’s been a privilege to serve as Executive Chair of Ruth’s Chris for…

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Excellence in Customer Service in the New Normal

In my coaching and consulting sessions with executives during the pandemic, we’ve discussed critical issues such as speed, agility, resilience, pivoting, adaptability, prioritizing, change, strategy, scenario planning, transformation, rebuilding, rethinking and much more. Excellence in customer service As we enter the new normal, excellence in customer service will be an imperative! In an era where…

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Yum! Unveils $100 Million Plan to Combat Inequality

Yum! Brands announced that it’s pledging $100 million in the next five years to fight inequality. The global mission, referred to as the Unlocking Opportunity initiative, will combat discrimination across KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill by focusing on equity and inclusion, education, and entrepreneurship. As part of these efforts, Yum!…

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Investment group acquires Krystal Restaurants

Affiliates of Fortress Investment Group LLC and its operating partner, Golden Child Holdings, have acquired Krystal Restaurants LLC. Krystal filed for bankruptcy in January and was put up for sale as part of the reorganization process. Fortress emerged as the successful bidder of the business. Thomas Stager was named president of Krystal, effective immediately. He replaces…

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Smith & Wollensky’s Parent is Looking for Growth Through Acquisition, said New President Oliver Munday

Smith & Wollensky parent Danu Partners is on the hunt for potential acquisitions as the steakhouse brand gradually rebuilds its business after the coronavirus shutdown, said recently appointed president Oliver Munday. Munday was named president of the eight-unit Smith & Wollensky chain in March, replacing Michael Feighery, who had been with the company for 35…

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Chili’s Pays all its Rents, with Cash Left Over for Debt Service

With dining rooms back in operation at 873 of Chili’s Grill & Bar’s 1,622 restaurants, the casual chain is generating enough cash to meet all of its rent obligations and pay down debt, parent company Brinker International said. Sales for Chili’s units that have resumed dine-in service climbed on average to within 10.8% of their…

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Changing the Culture

Comprehensive Food Safety’s audits and inspections include one-on-one training of its clients’ foodservice handlers, department heads and staff, Cherkasky said. Changing a company’s food safety culture from top to bottom is one of Comprehensive Food Safety’s specialties, he said. The company offers its clients full-time consultant-auditors, industry leadership in both food safety and IPM, affordable…

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