Global Foodservice News
Restaurants have never known more about their guests. So why are they losing them?
The following is a guest post by Ryan Volberg, CEO and founder of Guestologie, a guest intelligence platform built for multi-location restaurant operators. Opinions are the author’s own. The answer to repeat customer visits isn’t more loyalty tiers or programs, but deploying guest data to enhance experiences and remember preferences, writes Guestologie’s Ryan Volberg. The…
Read MoreMillennial Minimalist Restaurant Decor Is Dead — Enter the ‘Nostalgic Tavern’
White walls and succulents, begone — the people yearn for lived-in furniture, dark wood, and Grandma’s tchotchkes “Once 2010s minimalism is gone, what’s the next main aesthetic?” This question was asked in a Reddit thread a year ago, and lately, its application to the world of restaurant decor has been growing in my mind. Until…
Read MoreEPI, Paragon Marketing Merge
EPI also recently announced mergers with Burlis-Lawson Group and Hanna-Young & Associates. EPI, a manufacturers’ rep firm based in Grapevine, Texas, has merged with Paragon Marketing. The deal deepens EPI’s presence across Kansas, Missouri, Iowa, Nebraska and southern Illinois. The merged organization will integrate Paragon’s field expertise and relationships with EPI’s operational infrastructure and support…
Read MoreRigney Joins Hoshizaki’s Consultant Team
Hoshizaki America hired Matt Rigney to serve as manager of consultants and design – Eastern U.S. Prior to joining Hoshizaki America, Rigney worked as a national sales manager – East for Structural Concepts. In his new role, Rigney will support Hoshizaki America’s Strategic Segments team and help strengthen relationships within the consultant and design community…
Read MoreImmersion Systems Appoints Maxwell-McKenney
Maxwell-McKenney is based in the Greater Philadelphia area and was founded in 1929. Maxwell-McKenney is now representing Immersion Systems throughout Philadelphia. Immersion Systems’ ImmersaFlex platform performs multiple food preparation processes in a compact system, including rapid code-compliant protein thawing, fruit and vegetable washing, seafood thawing and de-glazing, fresh-cut potato washing, rice washing and other specialty…
Read MoreMiddleby’s Next Chapter
The idea of addition by subtraction is nothing new. In the case of Middleby Corp., however, the first seven months of 2026 have been defined in many ways by addition through subtraction. And this will impact its role in the foodservice industry in a variety of ways. When the calendar rolled over to 2026, Middleby…
Read MoreTriMark Names Noonan CEO
James Noonan was named chief executive officer for TriMark USA, a Massachusetts-based foodservice equipment and supplies dealer. Noonan replaces Terry O’Brien, who retired “in order to focus on his health and larger life goals,” per a company-issued release announcing the transition. O’Brien will act as an advisor to Jim Clough, TriMark’s chairman of the board,…
Read MoreDairy Queen hires Shake Shack vet to modernize tech
Phil Crawford joins the fast food and frozen treat chain just months after it expanded a drive-thru AI test. Name: Phil Crawford New title: Executive vice president and chief technology officer, International Dairy Queen Previous title: Global head of food, beverage and hospitality, Adyen Phil Crawford will oversee IT and retail technology for Dairy Queen…
Read MoreJersey Mike’s IPO reflects growing investor appetite for restaurants
Investors are anticipating strong valuations from the sandwich chain, especially after Black Rock Coffee’s successful 2025 debut. Jersey Mike’s plan to go public reflects more than just the sub sandwich chain’s rapid growth — it’s a signal that IPO activity is coming back to life. The last time the IPO market was hot for restaurant…
Read MoreFreddy’s plans to reach 600 restaurants in 2026
The chain expects to open 60 units this year and will refocus on in-line and endcap real estate to create more flexibility for its franchisees. Dive Brief: Freddy’s Frozen Custard & Steakburgers expects to open 60 units this year as it closes in on a total restaurant count of 600 s, the company said in…
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