California Restaurant Association Ready to Help Displaced Workers

Fires in California raged on Monday leaving devastated communities in their path, as they destroyed hundreds of homes and businesses including locations of several quick-service chains in Northern California. As of Monday, the Woolsey fire near the posh community of Malibu, Calif., had scorched 91,572 acres and was only 20 percent contained, according to state…

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Chick-fil-A Opening Stores without Dining Rooms

Chick-fil-A’s new test locations won’t have a drive thru or dining room. Chick-fil-A has no issue driving customers into its restaurants and through its drive thru. In fact, QSR’s 2018 Drive-through Study showed six or more cars crowding the lane 40 percent of the time. And the 2,200-plus-unit brand’s average-unit volumes of $4.1 million are tops…

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Smucker Embracing ‘New Model’ for Brand Building

Changes in how consumers search for and acquire consumer packaged goods are forcing companies like the J.M. Smucker Co., Orrville, Ohio, to rethink how they develop and market new products. Smucker, in particular, is investing in its brand building model in an effort to become more granular and agile. “…We enjoy strong positions in great…

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Breaking Down Language Barriers in Foodservice

Offering training materials in multiple languages can help break down language barriers in foodservice, and language learning opportunities can assist with employee retention and promote cultural awareness that can strengthen a restaurant’s entire team. To bridge the gap between languages, a glossary of 50 or so common words and their translations can offer a strong…

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Grooming the Next Generation of Restaurant Managers

If the National Restaurant Association’s apprentice program is any indication, in the future, restaurant managers will defy the industry’s high turnover rate. The program, run by the NRA’s Educational Foundation (NRAEF), boasts a 94 percent retention rate. As it turns out, plenty of restaurant workers see themselves on the managerial track. While most apprentice programs…

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