How Los Angeles-based Honey’s Kettle Fried Chicken will Anchor its Expansion Plans with Ghost Kitchens During COVID-19

When COVID-19 hit in March, Vincent Williams, the owner of Los Angeles-based, fast-casual concept Honey’s Kettle Fried Chicken, was planning on expanding his business with both virtual and traditional brick and mortar restaurant locations in new markets throughout Southern California and Arizona. But by the start of the coronavirus-related lockdowns, his sales had dropped by…

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Shake Shack Launches a Virtual Summer Camp

Shake Shack, which still has about 40% of its dining rooms shuttered to slow the spread of COVID-19, is rolling out an interactive summer camp box to entertain consumers who are stuck at home. The New York City-based fast-casual burger chain launched Shack Camp this week. The program provides six weeks’ worth of family-friendly activities for…

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Mike O’Donnell to Retire as Ruth Hospitality’s Executive Chairman

Ruth’s Hospitality Group, one of the largest upscale steakhouse companies in the world, today announced that Michael O’Donnell, the Company’s current executive chairman, will retire effective December 9, 2020. Following this date, O’Donnell will remain as member of the board of directors. Mike O’Donnell stated, “It’s been a privilege to serve as Executive Chair of Ruth’s Chris for…

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Excellence in Customer Service in the New Normal

In my coaching and consulting sessions with executives during the pandemic, we’ve discussed critical issues such as speed, agility, resilience, pivoting, adaptability, prioritizing, change, strategy, scenario planning, transformation, rebuilding, rethinking and much more. Excellence in customer service As we enter the new normal, excellence in customer service will be an imperative! In an era where…

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Social-Distancing Rules Constrain Olive Garden’s Capacity, CEO Gene Lee Says

Social-distancing limits for dining rooms are constraining Darden Restaurants Inc.’s units more than local coronavirus capacity restrictions, the Olive Garden parent’s CEO said, but the company is installing temporary plastic barriers to provide seating expansion. The Orlando, Fla.-based casual-dining company, which owns LongHorn Steakhouse, Cheddar’s Scratch Kitchen and other full-service concepts, said 91% of its…

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Yum! Unveils $100 Million Plan to Combat Inequality

Yum! Brands announced that it’s pledging $100 million in the next five years to fight inequality. The global mission, referred to as the Unlocking Opportunity initiative, will combat discrimination across KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill by focusing on equity and inclusion, education, and entrepreneurship. As part of these efforts, Yum!…

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Investment group acquires Krystal Restaurants

Affiliates of Fortress Investment Group LLC and its operating partner, Golden Child Holdings, have acquired Krystal Restaurants LLC. Krystal filed for bankruptcy in January and was put up for sale as part of the reorganization process. Fortress emerged as the successful bidder of the business. Thomas Stager was named president of Krystal, effective immediately. He replaces…

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